bm99's Privacy Policy

bm99 is a trusted online gaming platform committed to ensuring a safe and transparent environment for users in Bangladesh. This privacy policy applies to the bm99 website and all related services.

By using our platform, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services or contact our support team.

This policy may be updated from time to time. We will notify you appropriately of any significant changes. The latest version will always be available on this page.

bm99 may collect the following types of information to provide its services properly and to ensure the security of your account:

1.1 Personally Identifiable Information

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Current address

1.2 Financial Information

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history and amounts

1.3 Technical Information

• IP address and device type
• Browser type and operating system
• Cookie and session data
• Activity logs on the platform

1.4 Gaming Activity Information

• Game history and betting details
• Bonus usage records
• Session duration and access patterns

bm99 uses collected information only for lawful and specific purposes. Your information will never be misused.

• Completing account registration and identity verification
• Processing deposit and withdrawal transactions
• Ensuring the security of your account and preventing fraudulent activity
• Providing customer support and resolving complaints
• Running responsible gaming programs
• Improving platform service quality and resolving technical issues
• Meeting regulatory and legal obligations
• Providing a personalized experience based on your preferences
• Sending important notifications and updates

bm99 applies industry-standard technical and administrative measures to protect your personal information. Our security infrastructure is monitored continuously.

3.1 Technical Security Measures

• SSL encryption — all website and app traffic is encrypted
• High-grade encryption technology for storing sensitive data
• Firewall and intrusion detection systems
• Data stored in a secure server environment
• Regular security audits and vulnerability testing

3.2 Data Retention Period

bm99 retains your information only for as long as necessary. All data is retained while your account is active. After account closure, information required to meet legal obligations may be kept for a specified period.

3.3 Sharing Information with Third Parties

bm99 may share your information with third parties only in the following limited circumstances:

• Payment processing partners (bKash, Nagad, Rocket, Upay, and associated banks) — solely to complete transactions
• Law enforcement agencies — on the basis of a valid legal order
• Security partners who assist with fraud prevention
• Technology service providers who help operate our platform — under strict confidentiality agreements

bm99 uses cookies to improve your browsing experience and ensure the platform functions correctly. Cookies are small text files stored on your device.

4.1 Cookies we use

• Essential cookies: For maintaining login sessions, security tokens, and core platform functionality — the site cannot work properly without these
• Functionality cookies: For remembering language preferences, theme settings, and user preferences
• Analytics cookies: For analyzing platform usage patterns and improving service quality

4.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some parts of the site to not work correctly.

bm99 believes you should have full control over your own data. Your rights are described in detail below:

• Right to access: You can request to know what information we hold about you
• Right to correction: You can request correction of inaccurate or incomplete information stored in your account
• Right to erasure: In certain circumstances (where there is no legal obligation), you can request deletion of your information
• Right to restrict processing: In some cases, you can request that processing of your information be limited
• Right to data portability: You can request your information in a structured, readable format
• Right to object: You can object to specific uses of your information
• Right to withdraw consent: Where information is being processed on the basis of consent, you may withdraw that consent at any time

bm99 is a responsible platform. This service is for users aged 21 and above only.

• Age verification is mandatory at the time of registration
• Information from minors is not knowingly collected or processed
• If an account belonging to a minor is identified, it is closed immediately
• Additional age verification documents may be requested in suspicious cases

Parents are encouraged to stay aware of their children's activity on online platforms. To learn more about responsible gaming, visit our Responsible Gaming page.

While bm99 maintains the highest level of security, no technology system is entirely risk-free. In the event of any data breach, we will take the following steps:

• Launch an investigation promptly after the incident is identified
• Determine the extent and impact of the breach
• Notify affected users as quickly as possible
• Take immediate technical measures to prevent a recurrence
• Notify the relevant authorities as required by law

bm99 may update this privacy policy periodically in response to service improvements, the addition of new technologies, or legal changes.

• A notification will be sent to your registered email address if there are significant changes
• The date of changes will always be noted on this page
• Continued use of the platform after changes are made will be considered acceptance of the new policy
• For significant changes, you may be notified directly at the time of login

We recommend visiting this page regularly so you stay informed about the latest policy.